Catering: Must Ask Questions
the springs blog catering: must ask questions 1. How does your company host tastings? Is there a fee involved? The Springs
February 7, 2024
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1. How does your company host tastings? Is there a fee involved?
The Springs Catering offers group tastings free of charge. Monthly tastings will be held throughout the region at different, rotating Springs locations. However, if you would like a private catering tasting, you can request to do so. If you are interested in a private tasting, please contact your Springs Venue team to learn more.
2. Will the person hosting my tasting be my point of contact throughout wedding planning and on my wedding day?
Your wedding specialist team will be available to answer any questions you may have and assist with any needs all the way up to your event date. They will work closely with your day-of catering team to ensure all details & services go exactly as planned!
3. If not, who will be my point of contact and what can I expect as far as communication goes between now and my wedding day?
Feel free to reach out to your wedding specialist for any needs or questions regarding your catering experience.
4. Do you have my date available?
When you reach out to book with The Springs Catering, your wedding specialist will answer any questions regarding our availability on your requested date.
5. Have you catered a wedding at my venue before?
As a branch of The Springs Venues, The Springs Catering has catered many different types of events in all the venues throughout the Houston & DFW regions. We are extremely familiar with the facilities & policies making your event flow with ease.
6. Do you have insurance?
The Springs Catering carries full liability coverage. Copies of the policy or venue assignment coverage is available upon request.
7. Do you have a contract?
Yes. Contracts forThe Springs Catering are electronic & can be obtained from your Wedding Specialist.
8. What is your cancellation policy?
Cancellations must be made at least 30 days prior to the event. Any payments made towards your catering contract are non-refundable.
9. When do you require a final guest count?
Final guest count must be submitted at least 45 days from the day of the event.
10. How many weddings will you cater on the same day?
As The Springs Events official catering partner we are equipped to cater anywhere from one to eight weddings a day. You will have a dedicated event staff assigned to your specific event only.
11. Will you bus tables?
Our standard catering package includes 45 minutes of after dinner bussing. Additional bussing services are available for a fee.
12. Will you be there for the entire event or only during food service?
Unless additional services like full bussing, cake cutting, or late night are contracted, our team will head out after dinner is complete.
13. Will you box up the leftovers and prep a “to-go” box for the Bride + Groom?
If requested, available leftovers & to-go boxes for the couple will be packaged up & left in the fridge for the client. Please note that once you take possession of your leftovers The Springs Catering has no further responsibility for it’s quality or freshness.
14. Do you also make cakes? Is cake service included in your package?
While we do not currently offer cake at this time, we do have a sweet treats table featuring a variety of seasonal goodies that can be added to your contact for an additional fee.
15. Will you provide beverages? What does the drink station look like?
Tea & water will be available for your guests free of charge during the dinner hours. The beverages will be placed in iced beverage urns (usually on the bartop) with cups, sweetener and stirrers available on the side.
16. How many staff members will be at the venue for my wedding day?
The final number of staff members present at your event will vary depending on your final menu/contracted services, but for a standard buffet dinner usually we bring between 4-5 staff members.
17. Given my budget, my tastes, my guest count, and the logistics of my venue what would you recommend being served and how? (buffet vs. plated meals)
We always recommend our unique full service buffet, because it offers you faster service & ensures food is kept hot throughout the duration of dinner. If you are looking for table side service it is available for an additional fee.
18. How will you handle the distribution of tips?
Gratuity will be distributed equally among your service staff by the Springs Catering management. Additional cash tips will be equally distributed among these same team members immediately following your event.
19. Is gratuity included?
Gratuity is included in your catering package price.
20. What type of plates, silverware, glassware, napkins, and condiment containers will be used?
Included in your catering package is disposable dinnerware including plates, flatware, cups & napkins. Photos of the included dinnerware can be obtained from your wedding specialist. China dinnerware is available upon request for an additional fee.
21. Are there additional fees? (service charges, gratuities, taxes, etc.)
All catering associated costs are included within your per person price.
22. What is the final quote based on my anticipated guest count?
An estimate for your catering services may be obtained from your wedding specialist. You can make additions to guest count up to 45 days prior to your event. If you are unsure about your anticipated guest count, your wedding specialist will recommend that you use a lower guest count to initially set up your event and then make additions to your guest count after you’ve received all your RFP’s.
23. What is the initial deposit to reserve your services for my date?
Your date can be reserved by signing a contract and making a 25% deposit. These can be obtained from reaching out to your wedding specialist.
24. What kind of payment plan do you offer and when is the total due?
All payments are set up via auto-draft according to your payment schedule listed in your contract. A 25% deposit is due upon booking. 25% is due 60 days later & the final 50% is due 45 days prior to your event.
25. What is your specialty?
The Springs Catering offers five unique and delicious menus that you can mix and match between. These menus include everything from Italian to Tex-Mex, Barbecue, Americana & even a formal menu that includes steak & prime rib.
26. Do you recommend plated or buffet?
Buffet style service offers you faster service and ensures a hot & fresh product at an extremely affordable price. If you are looking for a more elevated dining experience, plated, table-side service is available for an additional fee.
27. If a buffet, how will the choices be replenished?
During dinner service, our staff will closely monitor all menu items & replenish as necessary without interrupting your guest experience.
28. Will I need to have my guests select a food option with their RSVP?
No. At The Springs Catering, we try to make food service as easy as possible for you! We will bring plenty of food so you guests can make their selections when they come up to the buffet.
29. How will you handle allergies + dietary restrictions?
Any allergies or special diet meals must be communicated to your wedding specialist at least 45 days prior to your event. These meals will be prepared separately & made available to those specific guests. Depending on the number of special requests, additional fees may apply.
30. How will you keep the food warm?
All hot food will be transported in hot boxes to the venues where it will be stored in warming cabinets & then placed in warming chafers on the buffet to ensure the best quality food possible.
31. What kind of decor, linens, and rentals do you provide?
We provide black linens, greenery & tasteful decor as well as any food tables needed for meal service. Photos of previous event set ups may be obtained by reaching out to your wedding specialist.
32. What do you recommend for children’s meals?
Each menu does include many food items that even the little ones will absolutely love! If you are concerned about having specific meals dedicated to kids, contact your wedding specialist & they can assist with building a special menu just for them.
33. What is your charge for a cake-cutting fee? If we use an outside bakery, will you still serve it?
Cake cutting services may be added for $250. Our team will cut your cake & provide disposable plates, forks & napkins if this services is booked.
34. What will your team wear at my wedding?
Our staff will be wearing all black pants, polos & shoes, so they blend seamlessly into the background.
35. How much time do you need for setup + breakdown? What fees can I expect with these services?
Our team usually arrives about an hour to an hour and half prior to your ceremony to begin setting up. There are no additional fees for this service.
36. Do you cater rehearsal dinners, brunches, or other meal events for my wedding?
We can cater for additional outside events, but we do have a 75 plate minimum. For an estimate, reach out to your wedding specialist.
the springs blog catering: must ask questions 1. How does your company host tastings? Is there a fee involved? The Springs
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